Shipping policy
At Urban Online Buy, we are committed to delivering your orders in a timely and efficient manner. This Shipping Policy outlines our shipping procedures, delivery timelines, and important shipping-related information.
Order Processing
- Orders are typically processed within 1–3 business days after payment confirmation.
- Orders are not processed or shipped on Sundays or public holidays.
- Once your order is shipped, you will receive a confirmation email or tracking details (if available).
Shipping Time
Estimated delivery times may vary depending on your location and courier availability.
Estimated Delivery Timeline
- Metro Cities: 3–7 business days
- Other Locations: 5–10 business days
Please note that delivery times are estimates and may occasionally be affected by:
- High order volumes
- Weather conditions
- Courier delays
- Public holidays or unforeseen circumstances
Shipping Charges
- Shipping charges, if applicable, will be displayed at checkout before completing your order.
- We may offer free shipping on selected products or promotional offers from time to time.
Order Tracking
If tracking is available for your shipment, tracking details will be shared via email or SMS once the order has been dispatched.
Incorrect Address Information
Customers are responsible for providing accurate shipping information.
We are not responsible for delivery issues caused by:
- Incorrect address details
- Incomplete contact information
- Failed delivery attempts by the courier partner
Additional shipping charges may apply for re-delivery requests.
Delayed or Lost Shipments
If your order is significantly delayed or appears lost in transit, please contact us at:
Email: kura.rajesh99@gmail.com
We will coordinate with the courier partner to resolve the issue as quickly as possible.
Damaged Packages
If your package arrives damaged:
- Take clear photos of the package and product.
- Contact us within 48 hours of delivery.
We will review the issue and provide a suitable resolution.